SERVICE DEPARTMENT

Our Locations

  • Newark ToyotaWorld
  • 230 E. Cleveland Ave.
  • Newark, DE 19711
  • Get Directions
  • Newark ToyotaWorld Service
  • 1344 Marrows Road
  • Newark, DE 19711
  • Get Directions
  • Newark ToyotaWorld Collision Center
  • 13 Christopher Lane
  • Newark, DE 19711
  • Get Directions
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Premium Cooling System Service : $10 Off
Premium Cooling System Service

$10 Off

Drain Coolant. Check hoses & belts. Refill coolant up to one gallon

*Must present offer when order is written. Not valid with any other offer. Plus tax and shop supplies. Toyotas only. Offer expires 11/30/19.

Genuine Toyota TrueStart Battery Service : $5 Off
Genuine Toyota TrueStart Battery Service

$5 Off

True Start Battery. 84-month warranty. 24-month complimentary replacement and roadside assistance. 60-month proration. Check all battery connections and cables.

*Must present offer when order is written. Not valid with any other offer. Offer has no cash value. Some models excluded. Some models may be extra. Toyotas only. Offer expires 11/30/19.

4-Wheel Alignment : $89.95
4-Wheel Alignment

$89.95

Check tire tread condition and adjust tire air pressure. Check and adjust camber, caster, and toe-in to factory specifications (as applicable).

*Must present offer when order is written. Not valid with any other offer. Offer has no cash value. Some models excluded. Some models may be extra. Toyotas only. Offer expires 11/30/19.

Brake Pad Replacement : $15 Off
Brake Pad Replacement

$15 Off

*Must present offer when order is written. Not valid with any other offer. Offer has no cash value. Some models excluded. Some models may be extra. Toyotas only. Offer expires 11/30/19.

Meet Our Newark ToyotaWorld Service Staff

Service Manager Jamar  Cambell
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Service Manager
Jamar Cambell
Technician Adam  Carsley
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Technician
Adam Carsley
Customer Relations Manager Bill  Chaffee
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Customer Relations Manager
Bill Chaffee
Assistant Service Manager Jason  Curley
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Assistant Service Manager
Jason Curley
Technician Guido  Dibartolomeo
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Technician
Guido Dibartolomeo
Shuttle Driver Richard  Durham
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Shuttle Driver
Richard Durham
Service Shuttle Driver Robert  Gamble
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Service Shuttle Driver
Robert Gamble
Assistant Service Manager Cheryl  Gephart
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I have been in the automotive business for 8 years, 4 years of which at Newark Toyota World as an Assistant Service Manager. I enjoy my daily interactions with people helping them maintain their vehicles. In my free time I enjoy spending time with my son, friends, and family. I love Italian food, wine and a good steak! A couple of my many favorite restaurants are Bugaboo creek steakhouse and Capers & Lemons.
Assistant Service Manager
Cheryl Gephart
Technician Jose  Guzman
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Technician
Jose Guzman
Technician James  Heckman
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Technician
James Heckman
Technician Ed  Jensen
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Technician
Ed Jensen
Service Director Matt  Johnson
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I grew up in the Automotive industry starting out pumping gas at my father's gas station at age 15. I would also help him work on cars, however, I did not like it. I enjoyed speaking with our customers and running the day to day business. I began my dealership career at age 20 in West Chester as a Service Advisor. I have worked for several manufacturers and have found that Toyota is one of the top manufactures. I should have known this at age 18 when I purchased my first Toyota truck SR5. I am a family man, So I spend all of my time off spending time with my wife and son. We enjoy going out to restaurant's on the weekend. Our favorite breakfast place is in Hockessin called Drip Café. Our Favorite Pizza joint is Anthony's Coal Fire Pizza in Pike Creek. We enjoy going to Longwood Gardens in Kennett Square on the weekends. Overall Newark ToyotaWorld is a great place to work.
Service Director
Matt Johnson
Technician Steve  Johnson
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Technician
Steve Johnson
Valet Jacob Law
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Valet
Jacob Law
Assistant Service Manager Luis  Lopez
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Assistant Service Manager
Luis Lopez
Technician David  Mcdannel
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Technician
David Mcdannel
Technician Mike  Mcdannel
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Technician
Mike Mcdannel
Service Manager Derrick  McKie
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Service Manager
Derrick McKie
Technician Greg  Oneill
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Technician
Greg Oneill
Technician Marty  Peters
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Technician
Marty Peters
Technician Chris  Pokroy
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Technician
Chris Pokroy
Technician Jim  Powell
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Technician
Jim Powell
Technician Alex  Rushing
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Technician
Alex Rushing
Assistant Service Manager Jeffrey  Sherrod
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MY NAME IS JEFF, I'VE BEEN IN THE AUTOMOTIVE INDUSTRY FOR OVER 16 YEARS, I TAKE PRIDE IN PROVIDING QUALITY SERVICE TO MY CUSTOMERS, I'VE SEEN MANY FACES IN THIS INDUSTRY AND MADE MANY GREAT ACQUAINTANCES, AS A CHILD MY MOTHER ALWAYS EMPHASIZED IN LIFE YOU MUST TREAT PEOPLE THE WAY YOU WOULD LIKE TO BE TREATED AND I CARRY THAY PHILOSOPHY THROUGH OUT MY LIFE, MY FAVORITE HOBBY IS CUSTOMIZING CARS, MY FAVORITE FOOD IS ANYTHING FROM THE SEA, IM THE PROUD FATHER OF 3 AND I SPEND ALL OF MY TIME AWAY FROM THE WORK PLACE ENJOYING MY TIME WITH THEM, HOPE TO SEE YOU SOON!
Assistant Service Manager
Jeffrey Sherrod
Technician Iraklis  Thymakis
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Technician
Iraklis Thymakis
Technician Jakai  Williams
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Technician
Jakai Williams
Customer Service Mariah Cash
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Customer Service
Mariah Cash
Assistant Service Manager Frank DelGuercio
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Assistant Service Manager
Frank DelGuercio
Assistant Service Manager Charles Albright
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Assistant Service Manager
Charles Albright
Assistant Service Manager Matt Spann
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Assistant Service Manager
Matt Spann
Technician Paul Cherniski
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Technician
Paul Cherniski
Assistant Service Manager Brian  Revill
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Assistant Service Manager
Brian Revill
Technician Justin Thelen
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Technician
Justin Thelen
Technician Dylan Curry
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Technician
Dylan Curry
Assistant Service Manager Dave Ferguson
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Assistant Service Manager
Dave Ferguson
Technician Chase Kellett
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Technician
Chase Kellett
Technician Charles  Smith
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Technician
Charles Smith
Technician Austin Murphy
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Technician
Austin Murphy

Contact Information


Friendly experience. All questions answered thoroughly. Was able to get all the work I needed done to my car without hassle. Dave Furguson was very kind and helpful.

- Camille Hamilton, GOOGLE

Had a small problem with a tire with a slow leak. Service fit me in on short notice and discovered a screw buried in the tire. Had a replacement within 24 hours. Thanks.

- Chuck B, GOOGLE

Arrived for my 20k check-up and was taken right away. No waiting around. Decided to hang out and wait, enjoying free coffee, and clean comfortable waiting lobby. Bill Chaffee treats me like a valued family member, showing that Toyota wants the best service experience for me every time I come in.

- 801johnw, GOOGLE

Came in on a whim and met with Matt Vento. He was awesome to deal with! Was a down to earth honest guy and kept me in the loop with the whole process! Will recommend him to my family and friends.

- Kelly Barrett, GOOGLE

Couldn't have been easier or more pleasant!

- Ellen Mayer, GOOGLE

Great service

- Peter Glover, GOOGLE

Great Service..

- varsha patel, GOOGLE

Quick and excellent service. Went to get my permanent tags, and they threw in a car wash, did a general checkup, and topped off the oil and wiper fluid.

- Anne Ciskanik, GOOGLE

Matt Payne was my sales person, He was very nice a helpful. He answred every question i had and made the buying experience a great one.

- Taniece Johnson, GOOGLE

It is very good experience and service received

- Yogesh M. Chaudhary, GOOGLE

very helpful in an emergency situation, comfortable waiting area.

- Robin Richeson, GOOGLE

BEST TOYOTA DEALER IN THE TRI-STATE AREA. THE SALE STAFF IS VERY KNOWLEDGEABLE AND FRIENDLY. VERY HELPFUL DURING THE SALES PROCESS AND DELIVERY. WE BE BACK FOR MY NEXT NEW VEHICLE. FOR OVER THE PAST SIX YEARS YEARS THEY BEEN HIT IT OUT OF THE PARK!

- Anthony Pastorella, GOOGLE

Came for an evaluation of peeling on my Toyota Corello wheel covers. Was explained that they must have been painted in the past and not prepped properly. Probably painted to hide scratches. New quote for total replacement was given. Tech was very knowledgeable and personable.

- Lois Tanzilli, GOOGLE

The service Team at Toyota World are are polite. Thanks for servicing my Toyota Yaris on a short notice.

- Jackie Lewis-Garway, GOOGLE

I met with Dave who helped me diagnose the noise coming from the air vent. He was extremely friendly and made sure to explain what the next steps were and how the issue was fixed once the problem was found. It was a little pricey - although I did agree to pay the initial payment of $120 for the...

- Brenna Lamson, GOOGLE

Dave Ferguson is very polite and helpful. He is a great asset for Toyota. He goes above and beyond for great customer experience.

- Gunay Ozturk, GOOGLE

Excellent service. Fast, easy, and super friendly. Thank you!

- Jenny Darden, GOOGLE

As usual another great service experience with Cheryl.

- Wayne Weaver, GOOGLE

Recently purchased a Toyota Forerunner from Newark Toyota World. Matt Vento made the experience absolutely amazing. He was so friendly and easy going. I trusted him instantly and knew i was in good hands. He went above and beyond to make sure i got the best deal possible. I am recommending him to...

- Marianne Payne, GOOGLE

I had a nice afternoon visit at this dealership working with sales person Eric Mosely who did a great job of facilitating the trade in of my old RAV4 and the purchase of my new RAV4. I am very happy that I stopped by to meet with Mr. Mosely.

- Willie Santiago, GOOGLE

I had a really easy , quick and reasonably priced service . . . nice service crew , too !

- Ann Moore, GOOGLE

Always professional. No pressure maintenance advice given during service visites.

- Al Grant, GOOGLE

NTW treated us great when we first moved to Delaware. We needed a car, but we weren’t in the best financial situation. We left with a 2007 Corolla that was an excellent vehicle up till we had to trade it in for our family van. Fast forward to a few days ago: I’m changing jobs, need a commuter....

- Brian Warshaw, GOOGLE

Bought my first Toyota (Tundra) in September and I love it. My salesman, Elias Herrera, was awesome. He answered all my questions and went above and beyond to make sure my truck purchasing experience was perfect. I will definitely be back and I’m recommending all my friends and family to purchase...

- Zachary Miller, GOOGLE

I dealt with Ajay which was a refreshing change there was none of the usual car salesmans garbage pitch , I told him what i was interested in and we test drove them . Upon that Ajay advised me to which one i should get and i am glad listened to him as it was the right choice .

- vince halliday, GOOGLE

Dave Ferguson was the service manager who helped me on Saturday. This is the second time he has assisted on my behalf when I have taken one of my vehicles in for maintenance care. He kept me informed on the progress of the work being done. Dave also took the time to explain everything at the end of...

- Reggie Jefferson, DEALERRATER

My team for outstanding service, courtesy and good information

- Chan Lee Pow, GOOGLE

Matt Vento was awesome in helping my brother and I purchasing a car. He made the experience calm and easy.

- Ian Eisiminger, GOOGLE

Luis Lopez was a great advisor and explained everything to me during my appointment. This is my first time owning a Toyota and so far its been a good experience.

- chantel moulton, GOOGLE

If your looking for a great deal on a Toyota then stop by Newark Toyota and ask for Ajay, you will see a line of Customer's at his desk because he gets alot of referral because he is very good at getting you into a new Toyota and he gives you a great deal. I purchased a new Corolla and tocoma...

- Rob T, GOOGLE

AWESOME CUSTOMER EXPERIENCE. Thank you Dave

- Samarth Joshi, GOOGLE

Absolute quality work. Well worth the cost. For an outstanding customer experience, get Bill Chaffee.

- Joe Sitarik, GOOGLE

Staff is always friendly and very informative. Taylor printed out several tire options in which I will be purchasing my next visit. Thank You Taylor!

- Carmen Negron, GOOGLE

Dave Ferguson was the service manager who helped me on Saturday. This is the second time he has assisted on my behalf when I have taken one of my vehicles in for maintenance care. He kept me informed on the progress of the work being done. Dave also took the time to explain everything at the end of...

- Reggie Jefferson, CARS

I recently purchased a second new toyota within the past four years from Newark ToyotaWorld. Chris Delpeche is to be commended for providing excellent service in both transactions. The Service Department is also superb.

- Edward Mckay, GOOGLE

Service department is always consistently friendly and helpful. I know sometimes you go into a dealership with your car thinking your going to get “upsold” however the advisors make suggestions for my car without being pushy. I like the pull through service and the waiting room is pleasant. I...

- Jackie Johnson, GOOGLE
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